The concept of brand awareness has been hijacked by poor measures
When marketers first came up with the very worthy concept of brand awareness they were thinking, obviously, about the number of consumers who know the brand. Intuitively you would measure this by showing it to consumers and asking them if they are familiar with it. But last century this was expensive, phone surveys were cost effective but the brand couldn’t be shown (and printing pictures in mail surveys was expensive).
So rapidly the measures of brand awareness became verbal/written product category prompts, e.g. “what brands of fabric conditioner are you aware of ?” The problem with this type of measure is that it doesn’t really fit the concept. This measure doesn’t so much measure awareness as association of the brand with the product category cue. It also assumes that consumers can remember and say or write the brand name.
Some have argued that it is vital that consumers know that the brand is a member of a particular category. If that’s the case it can be measured directly (e.g. “what do Ben & Jerry sell?”). It is no credible argument that category cue prompted recall is a decent measure of brand awareness.
Another measure is to present the brand name and ask consumers if they recognise it. Again this tests the link only to the brand name. It doesn’t tell us how well other cues, like colour, cause the brand be recognised. And it tells us nothing about noticing, which is different from brand name cued recognition. So unfortunately a good concept has been hijacked by cheap and convenient but poor measures.
Some people will disagree with me saying it is a good concept, and that what matters to the marketer is whether or not the brand is noticed or recalled in potential buying situations. I agree, and this is what we call, for want of a better name, brand salience.
To view marketing commentary from the Institute Director, Dr Byron Sharp, click here.
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