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Smart targeting

Every textbook tells marketers "thou shalt target" with little explanation of what this really means, and no discussion of the many problems. Here is a very blunt summary of some targeting wisdom.

Hook 'em while they are young ?

How important are young buyers ? Are older buyers more loyal ? read on...

Look at me Mum.. the battle for attention

"If marketing is seminally about anything, it is about ..
differentiating what you do and how you operate.
All else is derivative of that and only that."

Theodore Levitt 1986

Nope. Ted's wrong. Read on....

A 5% drop in defections does not result in 80%+ increase in profits

Dr Byron Sharp exposes the myths that have built based on a misleading HBR article. Read on...