Loyalty & Customer Retention

The Ehrenberg-Bass Institute features the largest concentration of customer loyalty researchers in Australia, and we maintain links with most of the significant loyalty research programs around the world. Ehrenberg-Bass Institute loyalty researchers undertake the following activities in order to evaluate the effect of market interventions in terms of real customer behaviour that impacts on sales and profits:

  1. measurement and tracking of loyalty at brand and customer level;
  2. predictive modelling ie estimating which customers are most/least likely to defect;
  3. causal modelling ie identifying the factors that influence loyalty and quantifying their relative impact; and
  4. profiling expected switching rates by brand and industry to provide firms with benchmarks against which performance can be evaluated.


Please email Elke.Seretis@MarketingScience.info for further information on any aspect of Customer Loyalty and Customer Retention Monitoring.





EhrenbergBass_CB_UniSARGB

Professor Andrew Ehrenberg
(1926 - 2010)


August 2010

We are very sad to lose a legendary figure in marketing, market research and the statistics field. Over his life Professor Andrew Ehrenberg’s contribution to the development of marketing science has been enormous. The Ehrenberg-Bass Institute (with colleagues at the Ehrenberg Centre, London SouthBank) will build on his legacy as we continue to develop empirical generalizations in marketing. 

We are sad to lose this great man who was a pioneer in our field, and a dear friend to his colleagues.




The Ehrenberg-Bass Institute

The Ehrenberg-Bass Institute has over 50 marketing scientists contributing to ground breaking research and analysis.

Our research discovers how buyers behave, brands perform and how marketing really works.

Our findings give meaning and context to marketing research, turning data into insightful and meaningful strategy.

We have experts in the areas of:

Advertising
Brand Equity
Marketing Metrics & Buyer Behaviour
Pricing
Media
Sustainable Marketing
Wine Marketing
© 2009 Ehrenberg-Bass Institute for Marketing Science